No. Buying a Digital Gift Card costs no more than the value you put on the card. Similarly,  sending a customised card to a recipient is also free of charge.

Recipients have no charges applied to their card for the first 12 months. If the card is not spent within 12 months a small monthly charge is applied to the card balance.

Recipients will be notified of these charges before they come into effect.

Your account is required to ensure cards cannot become lost, ensuring that we can always recover your account for you.

All gift cards have to be associated to an account to ensure that they cannot be lost.

The One4all Digital Gift Card is incredibly secure. The reason for both the purchaser and recipient is to increase the security and ensure the identity of those using the product to eliminate potential for fraud.

If you have tried to make a payment and received an error or decline message please see the table below for the list of reasons this might occur.

A processor decline indicates that your bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only your bank can confirm the specific reason.

The most common reasons for declines are:

• Incorrect credit card number or expiration date
• Insufficient funds
• The bank declined based on location
• The bank's fraud rules blocked the transaction
• Using autofill or scan card option when entering in payment details – retry and manually type in card details

The One4all Gift Card can be purchased in €1 denominations for any amount from €15 up to a maximum of €500.

No, unfortunately the images used in the message and on the card are digital-only and designed to make the gift more personal. Images and messages will not appear on physical gift cards (if the balance is transferred) or in spending apps.

Once claimed, your One4all Digital Gift Card is available to spend immediately.  You can spend your card online with any  retailers that typically accept One4all Gift Cards online. You can also use the Digital Gift Card with any of our retailers in store, as long as they accept NFC/contactless payments.

Once you login to your account you can view all cards that are available to spend in the “Spend” section of your account. Simply select the ‘Spend Online’ option to view your card details, including the full 16 digit card number, expiry date and CVV2 number.

These details can be used with any of our retailers that typically accept One4all Gift Cards online. When spending, enter the details of your card as though you were using a credit/debit card. Please note that the value of the purchase can not be greater than the value of the card, as most websites do not accept multiple payment methods.

Hundreds of stores accept the One4all Gift Card. You can view the full retailer list here.

In a nutshell: use it like you would a Visa Debit card. If you need more help spending online, full instructions are available here. Make sure to check the Spend Online page to make sure your chosen retailer accepts the One4all Gift Card online, as not all retailers can do so.

In-store: simply tell the cashier how much is on your One4all Gift Card and they will swipe for this amount, then you can pay the rest via cash or card.
Online: unfortunately this is not currently possible, as most websites do not accept multiple payment methods.

Unfortunately it is not currently possible to top your card with additional funds, as the One4all Gift Card is a single-load card.

All retailers should be fully knowledgeable about how to process the One4all Gift Card, however if they’re not sure, simply tell them to swipe the card like a typical Visa debit card (i.e. back in the days before Chip & PIN). Make sure you know your card’s balance, as the retailer won’t be able to check this for you.

There could be several reasons why this happened. Please check:

- That you know your balance, and it is more than or equal to the amount you’re trying to spend.
- The One4all Gift Card hasn’t expired (check the Valid Thru date on the front of the card).
- The retailer’s card terminal isn't working correctly.

One4all Gift Cards can be spent free of charges for 12 months following the purchase date (i.e. when the card was bought from a Post Office or online). After this time a monthly charge of €1.45 will be deducted from funds remaining on the card, until the card balance reaches zero.

You can spend your One4all Gift Card in as many shops as you like.

Only selected stores accept the One4all Gift Card online. Additionally, One4all Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’. The full list of online retailers, plus instructions on how to spend your card with them, is available here.

In-store: you can use multiple One4all Gift Cards towards a single purchase.
Online: unfortunately it’s not possible to use multiple One4all Gift Cards when spending online, as most websites don’t accept multiple payment methods. However, you can contact our customer services team to arrange for your cards to be combined (please note this will require you to send us your cards and pay a small fee).