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Privacy Policy

We take your privacy and using your personal data very seriously. This policy covers how we collect personal data, what we do with it and who we share it with.  It also tells you how you are in control of how we use your personal data.

Unless explicitly asked for we never share your information outside our own organisation.

For the purposes of data protection, GVS Prepaid Ltd will be the controller of the personal data you provide to us for the One4all Gift Card and Reward Card.

For the purposes of data protection, GVS Gift Voucher Shop DAC will be the controller of the personal data you provide to us for the Bikes4work scheme and the Christmas Club (up until the point funds are converted into Gift cards).

The contents of this Privacy Statement may change from time to time and without notice. 

 

Privacy Policy Highlights

We collect the following from our customers for online transactions:

  • Your name, address, date of birth and contact information when you place orders for the administration of those orders and, where necessary, to help identify you; to deliver our products to you or the person you have requested us to send them to. 

  • We may also collect this data when you contact us with a query about our products

  • Information about your browser, device, OS & GEO Location when you use our websites;

We will not give or sell your personal information to any unaffiliated third party without your consent.

This statement (together with the Terms and Conditions of our products and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be used by us. Please read the statement carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used and with whom the information is shared.

 

How we use your personal data in detail

What personal information we collect

We collect two types of information from users of this Website:

 

-       Information You Give Us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.

-       Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses our sites or advertisements and other content served by or on behalf of us on other websites.

Data we collect is used to set up your customer record and despatch orders. This will enable us to comply with our legal and regulatory requirements and look at ways we can continue to improve our products and services. We will not collect any personal data from you that we do not need. 

We use your personal data to verify your identity where we are required to do so by law. In order to do this, we may need to share some or all of your data with third parties, which may include fraud prevention, anti-money laundering and credit reference agencies (whose details we can share with you on request), law enforcement departments, regulators, government departments (e.g. Revenue, HMRC) and the providers of our sales or servicing platforms.

We will communicate with you about your products and provide service-related updates and notifications. Where possible we will communicate with you via email, however there may be times where regulation requires us to contact you in a specific way. 

We may use your information for marketing purposes, however we will only do this where you have specifically opted to have us do so.

We will use your information to comply with the law, in order to protect ourselves, our customers, or others. Where required we will share information to respond to a court order or other lawful request from a public authority. 

We will use your data to complete troubleshooting, data analysis, testing, research, and for statistical and survey purposes. 

 

What we do with the Information we collect

The personal information you provide on the Website will be used for the following purposes:

  • To process your order; the name and address(es) provided will be used to deliver the Gift Cards. 

  • By our payment processor; we outsource the payment authorisation process to a company that is an expert in that field and has high levels of security.  These companies may transfer your personal data outside of the EEA, to help them process the payment request. (Please note that we have entered into an agreement with the processor to ensure that any personal data transferred outside of the EEA, is subject to controls that provide the same level of protection as we are required to give to personal data in the EU);

  • To notify you around the anniversary of an order that you previously placed that you may want to repeat the order;

  • To ensure that content from our Website is presented in the most effective manner for devices (phone, computer, tablet); and

  • To notify you about changes to our services.

 

How long will you keep personal data?

We will hold your data for no more than 6 years. The period will be determined by the types of products and services you have purchased form us and only hold the information as long as necessary to provide those or are in line with our legal requirements to retain such data. 

If you have registered for an account and have not used it in the last two years, then your account will be classed as dormant and will be deleted in line with our privacy policy.  If this is the case and you wish to re-use an account, you will have to set up a new one.

You can of course request your personal data to be removed from our systems, by contacting us and letting us know.  We may not be able to delete all your personal data as we might be required to retain some to meet our legal requirements.

Data Sharing

We will only share your personal data with third parties and other companies in the GVS group of companies in order to provide Card delivery or customer contact centre services on our behalf.   We will only share necessary information with these parties to allow them to administer parts of the process. All group companies are obliged to respect the confidentiality of this personal information.

We may also disclose this personal information to third parties under the following circumstances:

  • If GVS, including group companies is acquired by a third party in total, or a substantial amount of its assets, in which case personal data held by us about customers will be one of the transferred assets

  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of our products and other agreements; or to protect the rights, property, or safety of GVS, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

  • Where we disclosure personal data to third parties we do so under a contract which includes requirements for the third party to have adequate security measures, only use the personal data for the purposes it was provided for and to delete or return it once no longer needed.

 

How We Use Demographic Information

We use this information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience.

We do not pass on personal details to them of any individuals.

 

Our Security Precautions

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

 

Direct Marketing

 GVS, from time to time, may wish to contact you about offers or products that are relevant to you.  We can only contact you if you have given us permission.  Where you give permission, we may contact you by e-mail, mail, telephone, SMS or other means (as permitted by your consent).

 

Withdrawal of consent

You can at any time withdraw your consent to direct marketing by

-       Clicking on the unsubscribe option on any emails you receive

-       Contacting us via phone, post or email using the email address info@one4all.ie with ‘Unsubscribe’ in the subject line

Whilst this will stop GVS from mailing you, if you’ve shared your personal data with a third party (such as our retailer of month promotion) unsubscribing from GVS mailings will not stop the third party from mailing you.  You will still need to unsubscribe from the third party(ies) (if you so wish) in accordance with their unsubscribe procedures.

 

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Legislation. If you would like a copy of the information held on you please write to The Data Protection Officer, One4all, PO Box 8942, Malahide, Co Dublin.

Use of cookies


A 'cookie' is a small piece of information that many web sites use to help make shopping online easier. Information is stored on your computer's hard drive (in your browsers temporary internet files folder).

Our Website uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Our Website does not store personally identifiable information in your cookie in order to minimise any security risk.

When you visit this site, your cookie helps us keep track of your shopping cart contents. If you choose to buy from us, your cookie allows us to recognise you and the contents of your shopping cart.

We use an independent measurement and research company to gather data regarding the visitors to this web site using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. This data is for GVS use only.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page that allows to display pages more quickly.

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

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